This page contains our Standard Terms and Conditions – Please scroll down to reach the ones you are interested in:

  • Terms and Conditions for using this website
  • Terms and Conditions for the Comms365 Limited On-line shop
  • Terms and Conditions for the Supply of Products and Services – applicable to all customers.
  • Terms and Conditions for Rental Services only
  • Terms and Conditions for the Supply of SIM Cards and Airtime




Terms and Conditions (for use of this website)

Comms365 Limited is a company registered in England number 6662688. The registered address is South House 3, Bond Estate, Bond Avenue, Milton Keynes.  MK1 1SW. This website is owned and operated by Comms365 Limited. Your access to is subject to these terms and any other terms contained on this website (the “Terms of Use”).

1. Acceptance of Terms of Use
By using this website you agree to be bound by the terms and conditions set out in these Terms of Use.

2. Rules governing the use of this website
You may view this website and its contents using a web browser and save a copy of the website in electronic form solely in the usual operation of your web browser in visiting the site. Full downloads of the website for use off-line are not permitted. You must not otherwise reproduce, republish, transmit or broadcast, post, adapt, distribute, modify, sell, publish or otherwise use any of the material on the site (including any audio and video excerpts), except as permitted by statute or without prior written consent from Comms365 (address details above).

3. Linking to third party sites
Access to and any links to third party websites are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by Comms365 of the site or the products or services provided at those sites. Access to third party sites is solely at your own risk.

4. Copyright and Trade Mark Notice
© The software, design, text and graphics comprised in and the selection, layout and website itself are owned or licensed by Comms365 Limited and protected by UK and international copyright laws.

5. Disclaimer and limitation of liability
To the extent permitted by law, neither we nor any of our officers, employees, agents or related bodies corporate will be liable in any way (including for negligence) for any loss, damage, costs or expenses suffered by you or claims made against you through the use of, any failure to provide or information supplied, offered to be supplied or advertised via the extent permitted by law, all warranties, conditions and representations about, the availability of for access and use, the products and services advertised or offered to be supplied via and the information provided on are excluded. If a term is implied by law into these Terms of Use and the law prohibits provisions in a contract excluding or modifying liability under that term, then it will be included in these Terms of Use. However, our liability for breach of such term will be limited, at our option, to one or more of the following (a) in relation to goods: (i) the replacement of the goods or the supply of equivalent goods; (ii) the repair of such goods; (iii) the payment of the cost of replacing the goods or acquiring equivalent goods; or (iv) payment of the cost of having the goods repaired; (b) in relation to services: (i) the supply of the services again; (ii) the payment of the cost of having the services supplied again. You acknowledge that you have not relied on any representation made by Comms365 which has not been stated expressly in these Terms of Use.

6. Indemnity
You indemnify us and our officers, employees, agents and related corporate bodies from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses arising out of or in any way connected to the use of by you.

7. Changes
Comms365 Limited may change these Terms of Use and any other information relating to the products and services, including prices, at any time without notice.

8. Governing law
These Terms of Use are governed by the law in force, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of England and Wales and courts of appeal from them for determining any dispute concerning these Terms of Use.



Terms and Conditions (for the Comms365 Limited On-line shop)

Please read our Terms and Conditions of Sale before placing an order. If you wish to keep a copy for your records please print out this screen.

1. Definitions
In this Agreement, unless the context otherwise requires, the following expressions have the following meanings:

1.2 ‘Supplier’ means Comms365 LImited whose office is at:
South House 3, Bond Estate, Bond Avenue, Milton Keynes.  MK1 1SW.
Registered in England and Wales No. 06662688 VAT No. 936 428 405.
Tel: 01234 865 880
1.3 ‘Goods’ means the goods or services supplied by Comms365 Limited.
1.4 ‘Customer’ means the person or company who purchases or agrees to purchase goods or services from Comms365 Limited.

2. General
2.1 These terms and conditions of sale apply to all goods supplied by the Supplier.
2.2 No contract exists between the Customer and the Supplier for the sale of any goods or services until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.
2.3 An acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the Goods will not take place until after your payment is taken and you receive your confirmation of payment. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
2.4 The Supplier may change these terms and conditions of sale without notice to you in relation to future sales.
2.5 The contract is subject to your right of cancellation (9).
2.6 The Supplier reserves the right the decline any order for any reason.

3. Description of the goods
3.1 The description and price of the goods you order will be as shown on the Supplier’s website at the time you place your order.
3.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible.
3.3 Products, Software, Licenses, Subscriptions and Services may be subject to additional Terms and Conditions or useage limitations.

4. Price of the Goods
4.1 Every effort is made to ensure that prices shown on the Supplier’s website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled and you will be notified by email. If you cancel your order prior to despatch, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the goods.
4.2 In addition to the price, you may be required to pay;
4.2.1 Delivery charges
4.2.2 Value Added Tax and any other taxes

5. Payment
5.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier’s website at the time you place your order.
5.2 Payment shall be due before the delivery date and made when the order is placed.
5.3 There will be no delivery until cleared funds are received.

6. Delivery
6.1 Orders placed before 4 pm on a working day (Monday to Friday excluding public holidays) will be processed that day and will be delivered as per the requested delivery option, provided no additional security checks are required, cleared funds are received and all items are in stock.
6.2 The goods you order will be delivered to the delivery/shipping address given when you place your order.
6.3 If delivery cannot be made to your delivery/shipping address for reasons under the Supplier’s control, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
6.4 If you deliberately fail to take delivery of the goods when delivery is attempted, then the Supplier may:
6.4.1 store the goods until actual delivery and charge you for reasonable costs of storage; or
6.4.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) credit to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
6.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations 2000, the Supplier shall refund or re-credit you within 30 days any sum that has been paid by you or debited from your credit card for the goods less any expenses incurred for failed delivery.
6.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delays in delivery.
6.7 Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.
6.8 Upon receipt of your order you will be asked to sign for the goods received in good condition. If for any reason you are unable to check the contents of the package at time of delivery, please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.

7. Risk/Title
7.1 The goods are at your risk from the time of delivery
7.2 Ownership of the goods shall not pass from the Supplier to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
7.2.1 the goods, and
7.2.2 all other sums which are or which become due to the Supplier from you on any account.
7.3 The Supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the Supplier.

8. Title for Business Customers
8.1 If you are a business customer until ownership of the goods has passed to you, you must:
8.1.1 store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier’s property;
8.1.2 not destroy, damage, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier’s behalf for their full price against all risks to the reasonable satisfaction of the Supplier; and
8.1.3 hold the proceeds of the insurance referred to in condition
8.1.4 on trust for the Supplier and pay the proceeds of the insurance to the Supplier within 5 working days of receipt of the proceeds.
8.2 If you are a business customer your right to possession of the goods shall terminate immediately if:
8.2.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
8.2.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or 8.2.3 you encumber or in any way charge any of the goods.

9. Your right of cancellation
9.1 You have the right to cancel the contract at any time up to the end of 7 calendar days after you receive the goods.
9.2 To exercise your right of cancellation, you must give written notice to the Supplier by letter or via email, giving details of the goods ordered and any order reference. Notification by phone is not sufficient.
9.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address above (1.2) or the address given on your Returns RMA form. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
9.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 20 days from receipt of the returned goods for any sum that has been paid by you or debited from your credit card for the goods.
9.5 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
9.6 The Supplier may not be able to offer a full product refund for items returned that are not in a suitable condition.

10. Returns
We hope you will be delighted with your purchase, however, if you are not, you have 7 calendar days to contact us to arrange the return of the item from the date you receive the goods.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with a proof of purchase.

You must contact us to obtain an RMA number before shipping the item back to us – please ensure that you request a Signed for service from your chosen postal service.  Once your item has been received by us it will be inspected.  Once approved, your refund will be processed.  This should take no more than 2 days (depending on the method used)

You will be responsible for the shipping cost for returning your item and outward shipping costs are non-refundable.  Your refund will be for the item/s only.

Return Address:

Comms365 Limited, Returns Dept. South House 3, Bond Avenue, Milton Keynes, MK1 1SW

11. Warranty
11.1 All new goods supplied by the Supplier are warranted free from defects for the duration of the manufacturers warranty  from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
11.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.
11.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the email address shown below within 48 hours.
11.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the email address shown below, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.

12. Limitation of Liability
12.1 Subject to 12.1.4 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
12.1.1 there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
12.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;
12.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.
12.1.4 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier´s negligence or fraudulent misrepresentation.
12.2 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
12.3 Nothing in these Terms and Conditions shall exclude the Suppliers liability for personal injury or death caused by its negligence.

13. Images
13.1 All drawings, illustrations, product images are for illustrative purposes only and may differ to the actual product.
13.2 Drawings, illustrations, product images or other technical documents issued either before or after the conclusion of the agreement for the use or information of the customer shall not be copied, reproduced or communicated to any third party without the Suppliers prior written consent.

14. Data Protection
For details on how we adhere to GDPR, UK and applicable EU Data Protection Laws please refer to our Privacy Policy.

15. Applicable Law
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

16. Our Right of Cancellation
If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation the agreement. We shall not be liable for any other loss or damage whatever arising from such cancellation.



Terms and Conditions (for the Supply of Products and Services – applicable to all customers.)

The below link will open a .pdf version of our Standard General Terms and Conditions for the Supply of Products and Services and is applicable to all products / services that have been purchased from Comms365 (Including but not limited to ADSL / FTTC / Mobile Data (2G/3G/4G) / WAN Services / MPLS IPVPN / Network Services / Resiliency Services / Bonded Services / Managed Services / WiFi / IPSLA) These terms form part of all agreements and should be read in conjunction with any MSA (Master Service Agreement) or SO (Service Order) that has been signed.

Click here



Terms and Conditions (for Rental Services only)

The below link will open up a separate .pdf with our generic Rental Terms and Conditions.  For customers who have not signed an actual Rental document, these Terms and Conditions will form our agreement with you.

Click here



Terms and Conditions (for the Supply of SIM Cards and Airtime)

The below link will open up a separate .pdf with our generic Terms of Supply of SIM Cards.  For customers who may not have signed an actual SIM Contract with us, these Terms and Conditions form our agreement with you as soon as you pass any data on the SIM.  Utilising a Comms365  SIM in any capacity confirms acceptance of these Terms.